Welcome to The Secret Market Multisig Escrow System

We want you to shop with confidence and worry less. Our Buyer Protection ensures that your purchases are covered in the event that you encounter a problem.

The Secret Market Multisig Escrow System ensures you will receive your item on time and as described.

How does buyer protection work?

1. Contact

Open communication with the seller to discuss your problem or contact our customer service team.

2. Open a dispute

If you can't come to an amicable agreement after contacting the seller, simply create request through The Secret Market Multisig Escrow System. Most sellers will respond to your claim quickly, however if you are not satisfied with the result you can escalate your dispute.

Escrow policy

1. All purchases are handled through the The Secret Market Escrow System of the marketplace. Once you submit your purchase, the money will be held in The Secret Market Multisig Escrow System until you acknowledge satisfactory receipt of the goods. When you receive your item and everything is all right, the vendor will receive payment.

2. If the received good are not satisfactory, you can choose to dispute the transaction and a moderator will look into it. Please dispute only if you have a good reason; changing your mind is not considered an acceptable reason.

3. Please report to the The Secret Market Support if the vendor asks for money outside of marketplace, and do not send any payment. If you send a payment outside our Escrow system, it is entirely at your own risk.

How does The Secret Market Multisig Escrow System work?

1. Open the Order Status page and choose the product you want to return
2. Create a request to start the process of escrow
3. Fill out an application for a refund. Be careful when you enter your bitcoin address for a refund!
4. After creating your application, the administrator DeepMart will contact the seller and clarify the details.
5. After reviewing your application, you will receive a refund.

If you want to start a refund please click here.